Job Description (Agency Staff)

To provide administrative support and client services to portfolio of MNC EU1 team and acting as a backup when any team member is on leave or not available.

HELP DESK ACTIVITIES

- Acting as a first point of contact to customers supporting all servicing related requests.

- Acting as coordinator between clients, B/L and other internal counterparts.

- Preparing ad-hoc exceptions and day-to-day servicing of clients to allow internals to focus on efficiency.

KYC DUE DILIGENCE AND AML ACTIVITIES

- Ease communication between clients and due diligence team when needed for on-boarding, KYC update, and KYC recertification.

- Proactively follow‐up on any irregularities/exceptions found in the process of KYC/Account opening and assist RMs for special handling process, and escalate to management on a timely basis for a smooth relevance.

- Support RMs on KYC and account opening processing.

- Receiving/resolving enquiries raised by the business line with respect to KYC/ client onboarding issues

- Controlling the number of KYC Review and reminding Relationship Manager to close the KYC recertification in timely manner

- Support RMs on ongoing and ad hoc suspicious transactions review, and monitoring

- Support RMs on due diligence reports 

Job Requirement

- University graduate or above

- Accounting/Business/Economics/Finance related degree is highly preferable

- Strong Operational and administrative skills

- Customer oriented with good corporate banking product knowledge

- Excellent communication / interpersonal skills and strong team spirit

- Proactive, self-disciplined, self-motivated with ability to work effectively under pressure

- Able to demonstrate problem solving technique & strive to continuously improve end-to-end process

- Excellent command of both written and spoken English and Chinese

- Sound PC skills including proficiency in Microsoft Word, Excel and PowerPoint